Our Policy
Damage Waivers
Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for the damage to the merchandise caused in the course of normal use. The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused (example: a chair breaks when being used as a ladder). The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence or abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with customer from delivery until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order to for the Damage Waiver to apply.
Please be advised, ANY damage to rentals will result in fees being charged for loss/ damage.
This damage includes, but; not limited to the following:
Damage caused by: Wind / Water / Extreme heat or cold
Damage from moving props
Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.
Delivery Fees
Delivery fees determined based on location of event.
Unfortunately, we do not accommodate outdoor events
Late Payments - Failure to make payment 14 days prior to the event will result in a $100 late charge. Failure to make full payment within 7 days of the event will result in cancellation of the reservation and no refund nor credit will be given.
Liability
Client is responsible for the safety and reliability of the event venue and its furnishings. Client is also responsible for any injury, loss, death or damage from Opulent Ambience Event Rentals employees or equipment resulting from the conduct of event attendees and of staff not employed by Opulent Ambience Event Rentals. Client shall indemnify Opulent Ambience Event Rentals against any claim, action, damages, and liability, including attorneys’ fees, arising or connected with customer’s use and possession of the rental property.
Changes to Order
Once you have completed the initial booking process and made the appropriate payment, your rentals are officially reserved for your event. Please note, clients may ONLY add items to the reservation, subject to the same terms, once a booking has been confirmed.